CRM module
Service
Resolve customer issues fast and measure it. Log tickets from email, phone, WhatsApp and portal, route them to the right team, and track SLAs and satisfaction.
Omnichannel ticketsSLAsCSAT
TK-9021Printer offline · Gulf Mart
BreachOverdue 20m
TK-9022Invoice query · Bayside
Open1h 40m left
TK-9023Training request
PendingTomorrow
TK-9024Password reset
DoneClosed
AI5 tickets breach SLA in the next 2 hours
Service desk
Email
WhatsApp
Phone
Portal
Web form
Chat
Channels
Every channel, one queue
Email, phone, WhatsApp, web forms and the customer portal all create tickets in the same queue.
- Auto-assignment by skill and load
- Canned replies and macros
- Customer history alongside each ticket
- Escalation rules
Ticket lifecycle
From first message to happy customer
01
Capture
Any channel
02
Route
Right team, right priority
03
Resolve
With knowledge base help
04
Confirm
Customer closes
05
Survey
CSAT collected
Key features
What you get with Service
Ticketing
Omnichannel ticket capture with auto-assignment.
SLA tracking
Response and resolution timers with escalation.
Knowledge base
Self-service articles for customers and agents.
CSAT surveys
Automatic satisfaction surveys on closure.
FAQ
Common questions
Yes. The customer portal shows ticket status, history and knowledge base articles.
Related
Works great with Service
Popular with
See Service with your own data
Book a free demo and we’ll configure it around your workflows.