Property Management module
Property Maintenance
Resolve tenant requests fast and track every job. Tenants raise requests from a portal or app, jobs are assigned to technicians or vendors, and costs are tracked against the unit and building.
Tenant requestsWork ordersPreventive
WO-3381AC not cooling · Unit 1504
Urgent1h 20m left
WO-3382Leaking tap · Unit 0907
Open6h left
WO-3383Lift noise · Tower B
AssignedTomorrow
WO-3384Light fixture · Lobby
DoneClosed
AIAC complaints spike every June: service in May
9:41Report an issue●●●
New request
Air conditioningNot cooling
UrgentAttach a photo
Preferred timeToday 4–6pm
Submit request
HomeRequestsPayProfile
Tenant app
Report an issue in 30 seconds
Tenants log a request with a photo, choose a time slot and follow progress like a delivery.
- Photo and video attachments
- Preferred visit times
- Live status updates
- Rate the job when it’s done
Work order flow
Every job tracked from report to invoice
01
Report
Tenant or staff logs it
02
Assign
Technician or vendor with SLA
03
Fix
Mobile job card with photos
04
Close
Tenant confirms
05
Bill
Cost to owner or tenant
Key features
What you get with Property Maintenance
01
Request portal
Tenants log issues with photos and track progress.
JanFebMarAprMayJun
AC servicing
Lift inspection
Fire systems
Water tanks
Today
02
Work orders
Assign to in-house teams or vendors with SLAs.
03
Preventive maintenance
Scheduled servicing for AC, lifts and fire systems.
04
Cost tracking
Labour and materials charged to unit, owner or tenant.
AI
DXB AI noticed
“AC complaints spike in Building 2 every June. Schedule servicing for May.”
Insights like this appear automatically in Property Maintenance, with a suggested next step.
Related
Works great with Property Maintenance
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See Property Maintenance with your own data
Book a free demo and we’ll configure it around your workflows.